You Are Welcome

When you call your doctor’s office, do you feel welcome? Who answers the phone at his office, is it usually a person or is it always a machine? If you call because you’re sick or hurt, do they sound eager to see you, or do they sound like they’re doing you a favor by “trying to work you in?” When you get to the office, do you feel like you spend a long time waiting just to be rushed through your visit? Don’t you want something better?
At my office, the phone is answered by me or Delzora most of the time, 24/7/365. We miss a few calls, but not many, and you can text us if that works better for you. If you need to be seen today, I will make every effort to see you today, or at least tomorrow. When you get here, I will give you the time you need for me to think carefully about your problem, and for you to understand how we’re going to take care of it. I don’t want you to be sick, but if you are, I want to see you. You are welcome.

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